FAQ

FAQ

At wowsneaker we have an open question policy: we’d prefer you ask 1000 questions freely before you purchase and feel 100% comfortable than for you to buy feeling unsure without any questions. We welcome questions and love to help our clients feel sure. Please look below to read many common questions we have answered. If you have any questions not listed below feel free to email us or add us on WhatsApp +8613103911832 1) I am wary of trusting you with my pay
1) I am wary of trusting you with my pay

ment and am afraid to buy. How can I trust you?

We understand that there are many scams online and that it is difficult to shop online especially for something like a replica product, but we treat our clients money like our money and this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders – if you do not trust us that is fine and we don’t want you to feel uncomfortable buying from us. If you still feel wary then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.

2)Why can’t you accept credit cards directly?

Due to high fraud incident rates we have decided to no longer accept credit cards directly. This is to protect both our clients and ourselves.

3) What about custom taxes and duties? Will I be invoiced any when order from you?

In most cases (But for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery. Indeed, we#have all orders packed in small carton boxes, with the mention "gift, no value for customs". Though, in marginal cases (we recorded 5 cases last year), a shipment can be applied custom taxes and duties. Although we are not liable for those taxes and duties, we always offer our clients a partial compensation solution. Each situation is dealt with case by case by our customer service office.

4) Sometimes your support response is delayed, why?

Our company is handling a very large volume of emails on our products. 
We will try to reply all our emails within 24 hours during the weekdays. 
Please help yourself in finding the answers u want from our FAQ section. We have placed all the frequently asked questions here to fasten the process. If you can not find the answers you are going to contact us .

5) How Can I Cancel Or Change My Order?

You can contact us based on our information if you wish to cancel or change your order. If we do not hear from you about canceling or changing orders within 24 hours, we will deal with the shipment for you.

6) Do I need an account to place an order?

Creating an account is optional however it is beneficial to create an account so all your purchasing history will be recorded for your benefit.

7) How Do I Track My Order?

You can track your order at these links:

SF Express: http://www.sf-express.com/cn/en/

DHL: http://www.dhl.com/en/express/tracking.html

8)how to get  wholesale price?

If you buy more than 5 pieces together, we can offer you wholesale prices. And you should talk with our customer service. By the way, wholesale only accept Western Union and HSBC or PayPal. The wholesale price depends on the quantity of your order.

wowsneaker Team